Why We Invested in Assort Health: Revolutionizing Healthcare Communication to Improve Patient Care
We've all experienced the frustration of being stuck on hold when calling a doctor’s office. There's no worse time to endure endless wait times than when you or a loved one needs care. As the hold music plays, you might wonder, "How has technology not solved this yet?" Enter Assort Health - a company revolutionizing patient phone calls with its generative AI platform. By transforming this frustrating experience into a seamless, efficient process, Assort Health is ensuring that exceptional healthcare is accessible anytime, anywhere.
We predicted that 2025 would be the year real-time voice applications reshape customer experiences across industries. With advancements like multimodal LLMs (e.g., GPT-4o) enabling real-time reasoning across audio, vision, and text, and the rise of text-to-speech models, such as ElevenLabs and Cartesia, voice infrastructure is outperforming traditional call center standards. Speech-to-speech models are poised to go mainstream this year, making AI-powered voices indistinguishable from humans - a breakthrough that is especially critical in healthcare.
Assort Health’s platform integrates seamlessly with major electronic medical record (EMR) systems to address the persistent issues in the industry - barriers to patient care, antiquated infrastructure and high costs. The results speak for themselves. The company has dramatically reduced call abandonment rates and cut hold times by more than 50%. With very limited human intervention, the company has been able to achieve resolution rates above 90% and scheduling accuracy of 99%. The company has already helped hundreds of thousands of patients and achieved nearly 8x revenue growth since Q4 2024.
Assort Health’s co-founders, Jon Wang and Jeff Liu, bring a rare combination of healthcare expertise and technology experience. Jon is a Stanford-trained AI researcher who has published seven papers, spent time as a medical student at UCSF, and founded the YC-backed behavioral health startup Shimmer. Jeff was previously head of product engineering at Commure, where he developed voice AI tools used by hundreds of thousands of physicians. Together, they have built the fastest-growing and highest-performing voice agent in healthcare - a leap forward in a sector where it matters most.
We are thrilled to co-lead Assort Health’s recent funding round alongside First Round Capital. With over $22M in fresh capital, the company is poised to scale its team (they’re hiring!). If you’re passionate about transforming how healthcare operates and make exceptional healthcare accessible anytime, anywhere, explore Assort’s career opportunities at assorthealth.com/careers.
